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Mobile IT Support Technician

Please Note: The application deadline for this job has now passed.

Why Greencore?

You may not have heard of us, but we’re sure you’ve tried our products. We’re a vibrant, fast-paced leading food manufacturer. Employing 13,000 colleagues across 16 world-class manufacturing sites and 18 distribution depots across the UK. We supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals.

 

What you'll be doing

Role Purpose:

We are looking to recruit an IT Support Technician based from our sites across DTS. You will be required to promote the availability, performance, security, effective provisioning, installation /configuration, operation and maintenance of assigned infrastructure across Multiple sites across the country.

  • Perform regular system monitoring to verifying the integrity and availability of appropriate hardware resources for users
  • Perform regular security and performance monitoring activity, implementing, and responding to established alerts, to quickly identify possible intrusions and performance issues
  • Participate, as needed, in incident resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.
  • Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
  • Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
  • Follow appropriate controls over configuration and change, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe solution and system changes
  • Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services

What we’re looking for

  • A demonstrated aptitude and interest in IT developed in an IT focused group or organisation
  • Ability to provide an excellent standard of technical support over the phone and in person
  • Good problem-solving skills and techniques
  • Ability to switch between tasks and multitask effectively during peak times
  • Experience working within a multi-site organisation or Group
  • Willingness to travel to different sites on a weekly basis (car allowance and mileage included with this role)
  • Manufacturing, Logistics, or similar industry background preferred.

If this sounds like you, join us and grow with Greencore, and be a part of driving our future success.

What you’ll get in return

  • Competitive salary and job-related benefits
  • Holidays
  • Pension up to 8% matched
  • Life insurance up to 4x salary
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

About Us

 

Greencore

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