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Mobile IT Support Technician - Hybrid / Manton Wood

Why Greencore?

Greencore is one of the UK’s largest leading food manufacturers, where we feed 90% of the UK population every month. We supply own brand convenience food products to all of the UK’s major retailers, foodservice, convenience and travel outlets with strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings

Here at Manton Wood, we have a team of around 1,700 colleagues. We produce sandwiches and wraps for some of the biggest retailers in the UK including Co-op, Asda, Morrisons, Boots, Aldi and Lidl.

Our Manton Wood site has a gym, restaurant with hot food and a staff shop available to all our colleagues.

 

What you'll be doing

We are looking to recruit an IT Support Technician covering our Northampton site. You will be required to promote the availability, performance, security, effective provisioning, installation, configuration, operation and maintenance of assigned infrastructure across Multiple sites across the South.

  • Perform regular system monitoring to verifying the integrity and availability of appropriate hardware resources for users
  • Perform regular security and performance monitoring activity, implementing, and responding to established alerts, to quickly identify possible intrusions and performance issues
  • Participate, as needed, in incident resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.
  • Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
  • Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
  • Follow appropriate controls over configuration and change, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe solution and system changes
  • Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services.

What we’re looking for

  • A demonstrated aptitude and interest in IT developed in an IT focused group or organisation
  • Ability to provide an excellent standard of technical support over the phone and in person
  • Good problem-solving skills and techniques
  • Ability to switch between tasks and multitask effectively during peak times
  • Experience working within a multi-site organisation or Group
  • Willingness to travel to different sites on a weekly basis (car allowance and mileage included with this role)
  • Manufacturing, Logistics, or similar industry background preferred.
  • Valid Driving license is a must for the role
  • At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better.
  • At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better.

If this sounds like you join us, grow with Greencore and be a part of driving our future success.

 

What you’ll get in return

  • Competitive salary and job-related benefits
  • Holidays
  • Pension up to 8% matched
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

About Us

 

Greencore

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