IT Finance Application Support Engineer - Hybrid

Why Greencore?

Greencore is one of the UK’s largest leading food manufacturers, where we feed 90% of the UK population every month. We supply own brand convenience food products to all of the UK’s major retailers, foodservice, convenience and travel outlets with strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings

WHY GREENCORE TECHNOLOGY?

• We are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud-native event streaming to turn our production lines across 16 manufacturing sites, into insightful real time data to improve manufacturing efficiency
• In parallel to the fast passed innovative work, we also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including our approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions - so there will be plenty going on!
• We are looking for energetic and fun skilled IT professionals who want to be part of our next stage in business and technology transformation, because at Greencore technology plays an important role in how we operate – and we have the ambition and a plan to develop our capabilities even further.

What you'll be doing

We are looking to recruit a Finance Applications Support Technician to promote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of all of our Finance applications.

What you'll be doing:

• Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users
• Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues
• Participate, as needed, in incident resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.
• Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
• Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
• Follow appropriate controls over configuration and change, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes
• Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services

What we’re looking for

Relevant Experience and Technical Skills

• Experience in Implementing or Supporting Financial systems
• Ability to understand the key Finance Data Elements and Parameters used when transactions are posted to different Finance modules (Products, Vendor. Customer, PO, Customer Order, GRNI, Invoices)
• Able to understand financial data and analyse it
• iSeries technical skills
• Some basic server technical skills, including SQL Databases  (SQL queries to analyse data)

Personal Attributes

• Strong interpersonal skills i.e. written and verbal communication skills
• Strong Analytical and presentation skills
• Good business acumen
• Good understanding of Finance ‘jargon’
• Ability to work well in a team environment i.e. IT Colleagues and Users, especially end users in Finance
• Good customer service skills
• Flexible and able to make good judgement, where applicable
• Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems
• At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better.

If this sounds like you join us, grow with Greencore and be a part of driving our future success.

What you’ll get in return

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

About Us

Greencore