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Customer Service Advisor

Please Note: The application deadline for this job has now passed.

Why Greencore?

We are looking for someone confident and personable to join our Customer Service team as a Customer Service Advisor! 

This is a great starting position for a Graduate or for someone with prior customer service/call centre experience looking for a non sales role.

Greencore is a market leading manufacturer of convenience food in the UK. We supply grocery and other retailers including all of the major UK supermarkets. With strong market positions across a variety of categories ranging from sandwiches, sushi and salads to chilled ready meals, soups and quiches; we are the producer behind many of the nation's favourites.

Our vast direct-to-store (DTS) distribution network, comprising of 18 depots nationwide, enables us to make over 11,500 daily deliveries of our own chilled produce and that of third parties. 

What you'll be doing

We are currently looking for an experienced Customer Service Advisor to join our high performing team based at one of our largest distribution sites in Worksop.

The role involves:

  • Responding to incoming calls from our customers (queries, changes to orders, delivery changes or complaints)
  • Using our internal system to export and manipulate data into an Excel format which relates to returns and wastage
  • Sharing insight internally with our commercial team to help them to maintain strong customer relationships
  • Answering email queries and managing the inbox in a timely manner

What we’re looking for

You will be a key member of our customer service team who manage customer interactions and provide key data for internal stakeholders related to our UK wide food distribution.

You will need to be:

  • Customer service focused ideally with related experience from a call centre or relevant environment 
  • A competent user of Microsoft Excel and able to use various computer systems
  • Good analytical skills to manipulate data
  • Organised and able to manage conflicting demands as calls will be intermittent 
  • Confident speaking with various external stakeholders and providing a professional service 
  • Able to work 5 days out of 7,  between the hours of 7am and 5pm

If this sounds like you join us, grow with Greencore and be a part of driving our future success

What you’ll get in return

  • Competitive salary of £19,500 per annum (equates to £10.71 per hour)
  • 25 days annual leave plus 8 statutory bank holidays
  • Company pension offering up to 8% matched contributions, up to 4x life assurance
  • Company share save scheme
  • Greencore Qualifications offering fully funded further study
  • Exclusive Greencore employee discount platform 'my core benefits'

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career

 

About Us

 

Greencore

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